1.
The single most important
thing is non-judgmental validation. Seek someone else’s thoughts and opinions
without judging them.
2.
Suspend your ego. Focus
on them.
3.
Really listen, don’t just
wait to talk. Ask them questions; don’t try to come up with stories to impress.
4.
Ask people about what’s
been challenging them.
5.
Establishing a time
constraint early in the conversation can put strangers at ease.
6.
Smile, chin down, blade
your body, palms up, open and upward non-verbal.
7. If you think someone is trying to manipulate you, clarify goals. Don’t be
hostile or aggressive, but ask them to be straight about what they want.
No comments:
Post a Comment