Tuesday, March 31, 2015


1.       The single most important thing is non-judgmental validation. Seek someone else’s thoughts and opinions without judging them.

2.       Suspend your ego. Focus on them.

3.       Really listen, don’t just wait to talk. Ask them questions; don’t try to come up with stories to impress.

4.       Ask people about what’s been challenging them.

5.       Establishing a time constraint early in the conversation can put strangers at ease.

6.       Smile, chin down, blade your body, palms up, open and upward non-verbal.

7.       If you think someone is trying to manipulate you, clarify goals. Don’t be hostile or aggressive, but ask them to be straight about what they want.

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